#ryan.badger

1 messages · Page 1 of 1 (latest)

jagged flumeBOT
spare halo
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Hi there, do you mean some payment methods are missing from the checkout page? have you turned on these payment methods on your connected account?

simple shard
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hi there

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yes correct, this merchant is only ever seeing card & klarna in their Checkout

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but we have them all enabled in our stripe (connect) and they have others enabled in their own stripe account too

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you can see its enabled in the merchant's stripe account

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and we have it "on" in ours for connect

Screenshot_2022-11-11_at_12.44.33.png
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we also have "Accounts can customise their settings" enabled

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so the methods SHOULD come from their account, right?

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i've just gone through the list our end and set them ALL to "on by default"

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just to check

spare halo
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OK. What other payment methods do you expect to see in the checkout page? I saw the currency is set to USD, so the Checkout page will only display the payment methods that can support USD.

simple shard
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this merchant is trying to activate afterpay

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their currency is USD

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they are US based ( i think)

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and my vpn is set to US

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they have afterpay enabled in their Stripe account

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and we are using "automatic" as the payment methods - so it SHOULD display whichever methods the merchant has enabled, right?

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after setting all methods to "on by default" in our Stripe, its now showing this:

Updating your connected accounts' settings… (340 of 810 completed)
These changes will affect new and existing accounts. This might take a few minutes.

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maybe it will help

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but im not sure why we need to do anything our end, when the payment methods and settings SHOULD be coming from the connected account directly

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BTW - is this thread public or private?

spare halo
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This is a public thread

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Can you share with me the connected account ID?

simple shard
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sure, 1 moment

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acct_1JTJyQCnSvUy7OQa

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since setting all methods in OUR Stripe account to "on by default" the merchant is now seeing these options at checout

Screenshot_2022-11-11_at_12.58.45.png
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but still no 'Afterpay'

spare halo
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Hi @simple shard I noticed that the country shows Indonesia in your screenshot, are you currently testing in a country where After is supported?

simple shard
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yeh sorry I had my VPN off

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its back on now

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set to US

stable falcon
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👋 Taking over this thread, catching up now

simple shard
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hi

stable falcon
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Can you share Checkout Session ID that doesn't have the AfterPay?

simple shard
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ok

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evt_3M2pUvCnSvUy7OQa0QuDxttH

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pi_3M2pUvCnSvUy7OQa0eECeQ76

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req_7twUrgRfWkeQTl

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cs_live_a1hcLKviI3zuAy7sigwDMcRKEPQlGHnDHfc4mh4RBCBjA5PBZWKU4fACzc

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i can see they have this:
"payment_method_types": [
"card",
"klarna"
],

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but i dont know where thats coming from - we dont set payment_method_types anywhere in our code

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its supposed to be automatic

stable falcon
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This is the response showing the payment methods applicable on this checkout session

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I'm still checking why afterpay is not supported in this particular case

simple shard
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thanks

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(for reference - this happens a lot)

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many merchants tell us they have x enabled in their Stripe, but it doesn't show at checkout when we create the checkout on their behalf

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it would be great if there was logging somewhere on WHY the specific methods were available or not

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because every time our customers ask Stripe why its not showing, Stripe says it's our fault

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we've lost customer in the past over it

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but im fairly sure it's not our fault

stable falcon
simple shard
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Thank you!

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How should that be enabled?

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Via the merchant stripe account?

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Or do we need to do it in our codebase?

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We already collect billing address via our cart, can we pass it into stripe checkout automatically?

stable falcon
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Shipping address and billing address can be different. By enable shipping_address_collection.allowed_countries in your code, shipping address will be collected in Stripe Checkout page

simple shard
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I see... but we already collect shipping and billing our end

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we dont want end users to have to enter their address twice

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"If you don’t collect shipping addresses with Checkout, provide the shipping address using payment_intent_data[shipping]."

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looks like we can pass it in?

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can you clarify why shipping address is required for afterpay?

stable falcon
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Shipping address collection is the requirement from afterpay.

simple shard
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trying that now, thanks

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OK I tested it locally on our test account

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i see this in the request now:

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"allowed_source_types": [
"card",
"afterpay_clearpay",
"alipay",
"klarna",
"wechat_pay"
],

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but still no afterpay at checkout

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oh wait sorry, its showing as clearpay

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which i guess is right

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looks like we actually only need to pass in these fields, is that right?

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'payment_intent_data' => [
'shipping' => [
'name' => isset($customerDetails['name']) ? $customerDetails['name'] : NULL,
'address' => [
'line1' => '1234 Main Street',
'country' => 'US',
'postal_code' => '94111',
],
],
],

stable falcon
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Yup, it looks right to me

simple shard
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thanks

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so it needs shipping address right? not billing

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that means it cannot be used for digital goods or services etc where a shipping address isn't required?

stable falcon
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Technically yes, unless shipping address is collected

simple shard
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ok