#Ndreza
charred folio
latent obsidian
Hi there
Can you give me more details? Do you have a video or screenshots of what you see on the Terminal exactly?
stark tiger
@outer agate will provide the video, thanks
latent obsidian
Thanks, taking a look.
outer agate
latent obsidian
Can you try removing the card after just a second when you tap?
Just so we can see what happens
Like it shouldn't do that... but curious if that will indicate anything.
Could you also try a live card and just ensure that the error hits the correct error for being in test mode?
outer agate
If I remove it instantly it does the same thing but one time instead of multiple "bip"
Yeah with a live card:
Your card was declined. Your request was in test mode, but used a non test (live) card. For a list of valid test cards, visit: https://stripe.com/docs/testing.
Okay yeah, it does seem in that case that there is an issue with the test card unfortunately.
This happens with both test cards you received?
outer agate
No, the Interac card work just fine
latent obsidian
Ah okay
Then yeah that checks out.
In this case then it will be best to reach out to our Support team (https://support.stripe.com/contact/login) and they can provide you a new test card.
outer agate
The error message we have when we insert the card is that the chip did not read correctly (it's in french).
latent obsidian
Yeah I'm pretty sure you just got unlucky and got a bad card 😦
Sorry for the inconvenience
outer agate
Oh alright, thanks for the help, gonna pass the message to the person doing orders.
Thanks again and have a great day 🙂