akdj16

[upbeat raptor]

Hi there!

What is your question?

[dim wren]

Hi, I get a customer who has 5€ in credit balance, so I was thinking it will be applied on the next invoice, but when I call the api for checking the upcomingInvoice, I see that the starting_balance field is 0, and in the amount_due, the credit is not applied. it is a normal behaviour? do I need to finalize the invoice to see the credit applied?

[upbeat raptor]

Can you share the customer ID (cus_xxx) with the credit balance?

[dim wren]

yes

cus_Mm6awDgm9yBflK

this one

[gusty stag]

👋 taking over for my colleague. Let me catch up.

I'm not sure, but I could test this for you. AFAIK the upcoming invoice should take the Customer Balance into account

[dim wren]

ok could you test it ? because I tried many times and it is 0

[gusty stag]

I will as soon as possible

do you have the request id of the Upcoming Invoice request you've made?

[dim wren]

req_ANfIF0K739AuSw

this one?

[gusty stag]

no that's the balance transaction request

what I need instead is the Upcoming Invoice request id

[dim wren]

I just retry my test but I didn't find the request id

[gusty stag]

this is just adding balance to a customer

I'm looking into it now

[dim wren]

yes, but I did a call just after, and it is not showed here

[gusty stag]

could you please try to update this invoice https://dashboard.stripe.com/test/invoices/in_1M2ZMRB5c8xuItaN3wPTjR13 and add a price

[dim wren]

I added

I checked this invoice body, the starting_balance is -500 now

[gusty stag]

perfect 🙂

let me know if you need any more help

[dim wren]

thanks

ok