#Shaun

1 messages · Page 1 of 1 (latest)

frosty plazaBOT
abstract nest
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I'm only an engineer, I'm not very knowledgeable on what to do here...

viscid jolt
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When you say "loads of subscriptions", how many are you talking about specifically? Like, are they programmatically creating this subscriptions? Or manually?

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Does it seem like an intentional attack? Or could it be the result of something else?

abstract nest
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I have 1 customer, who has initiated 3 disputes from his bank, but they're all from different email addresses

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3 isn't a crazy number, but I only got 1 dispute in all of last year

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Now 3 in the space of 20 minutes today

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And each one is charging me £25

viscid jolt
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If they're all for the same card, then you can denylist that card using a Radar rule: https://stripe.com/docs/radar/rules

Other than that, I'm not sure what else can be done as I'm not up-to-date on dispute requirements and handling. Our support folks may know of other solutions outside of Radar though: https://support.stripe.com/contact/email

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subtle kite
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I'm not from stripe , but I'm just curious , how did the customer dispute £25. Did he pay from card and then dispute. ? If yes , how does he benefit from paying actual money. Is this really an attack ? (Just thinking out loud)