supercodepoet

[weak bobcat]

I didn't think that uncollectible Invoices could still be paid via the modal. Do you have an example of an Invoice that is marked uncollectible and still showing up? A screenshot of it in the Customer Portal would also be helpful

[fervent agate]

this invoice: in_1Lmi9VG6SOg4bQjgJCqGGj2d

we allow our subscriptions to go into past_due status as Stripe retires automatically to collect payment if first attempt fails. Once all teh attempts are tried the subscription is canceled and the invoice is marked uncollectable

we are having the issue where users want to reactivate and the happen to go into their account and into Customer Portal and then pay the invoice

but this doesn't create a new subscription

and is causing support issues

[weak bobcat]

I think you will have to void the Invoice. It looks like, by default, the Customer Portal supports repayment on uncollectible Invoices, which makes sense since you can still pay them via the API.

[fervent agate]

the problem with that

is that is not an option in the configuration

in settings

If all retries for a payment fail,

you can leave it as is or mark it uncollectible

so then will we have to have a webhook to void all uncollectible invoices?

seems like a lot of hoops

it would be nice for Customer Portal to allow past invoice history for printing purposes but turn off past due collection

[weak bobcat]

I agree. That's totally valid feedback. I'll raise that with the product team.

That being said, you would have to build out a webhooks solution to void the invoice in that case. Definitely let us know if we can help unblock you during that process