#ram.yadav
nocturne folio
ocean leaf
we are using stripe source api and getting error while making payments on live mode
Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
ocean leaf
Yes it could help
fair lion
src_1M2C7kDyy9Qn6Sjg2cZM0c4z
is the source
i can see inside redirect there is empty failure reason
and payment got failed even before redirecting to bank's 3d page
but few master card transactions are processed in mornning
@ocean leaf are you able to fetch logs?
ocean leaf
Thanks for sharing, give me couple of minutes while I analyze this please
fair lion
sure
ocean leaf
Yeah it looks like the redirection failed to 3DS
How are you handling 3DS redirections?
Between, flagging that soruces API are deprecated and you need to migrate to PaymentIntent API.
https://stripe.com/docs/sources#:~:text=As of September,meet these rules.
https://stripe.com/docs/payments/payment-methods/transitioning
fair lion
we are getting 3ds status as failed before redirect
and we are using stripe source api not payment method api
ocean leaf
Yes I understand that, but you need to migrate to PaymentIntent API in order to not have this kind of issue with 3ds authentication
Businesses based in the European Economic Area (EEA) with customers in the EEA should follow the accept a payment guide to use the Payment Intents API to meet these rules.
https://stripe.com/docs/sources#:~:text=As of September,meet these rules.
fair lion
but our business is in SEA?
ocean leaf
The source you shared was triggered in France