Kromolabs-3DS-issue | Stripe Developers | Page 1

glacial elk Nov 8, 2022, 4:24 PM

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Hello 👋
Can you provide more information on what issues are you seeing?

molten mauve Nov 8, 2022, 4:24 PM

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Hello! Sure, that's the payment intent pi_3M1t4EG1EiuzslYu0ZTEBQe5

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Our customer said that 3d secure modal didn't open, but a message error has been shown instead

glacial elk Nov 8, 2022, 4:31 PM

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I see. did they provide any additional information on the error they saw?

molten mauve Nov 8, 2022, 4:34 PM

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The error was something like "Unable to authenticate your payment method, try with another method"

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By Stripe Logs what i can see is "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again."

glacial elk Nov 8, 2022, 4:40 PM

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Ah I see. I'm also seeing the same thing on my end.
I'd recommend checking with our support team about this as they can look into it with a broader context

https://support.stripe.com/?contact=true

#Kromolabs-3DS-issue