diana.duarte

[wet flume]

Hello 👋
Can you provide more information on the type of integration you have as well as what have you tried so far?

[hearty zephyr]

Sure, first I'll share one of the emails that manages the Stripe account [e-mail]

the payment methods that we activated were: Oxxo, SPEI, CC. However, they were not active, we need them to be activated forever in all our recurring billing and for all our clients.

[wet flume]

I'm sorry, not sure I follow. The dashboard shows these are active.
Are you not seeing these methods show up in a checkout session or something?

[hearty zephyr]

We do not see these available payment methods on the invoices

[wet flume]

Have you changed the payment methods by going to your invoice settings?
https://dashboard.stripe.com/settings/billing/invoice

[hearty zephyr]

we make many invoices monthly, we need it to be automatic and recurring, we will not be able to do it one by one

[wet flume]

Those settings are universal and will affect all the invoices

[hearty zephyr]

ok I understand, thanks, in that case neither Oxxo nor SPEI appear, neither available to activate 😦

[wet flume]

Oh I see.
I'd recommend checking with our support team as they have broader context on dashboard functionalities and they can help you better understand why these aren't showing up.
https://support.stripe.com/?contact=true

[hearty zephyr]

thanks Hanzo, I'll try there, if I don't succeed, I'll come back here. have a nice day