#stazap

1 messages · Page 1 of 1 (latest)

celest boughBOT
patent hemlock
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Hi 👋 I'm not too familiar with the functionality that you're referring to as it doesn't seem to be generally available. Can you share the ID of the request that you created which behaved differently than you expected? I can try to take a look but am not sure I'll be able to spot anything.

golden bridge
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Here's one that worked: req_lLyAyMX4SGHN6T
Here's one that didn't: req_G7AT8eS2R7AfB2

patent hemlock
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Thank you for that. The only thing that is readily jumping out at me, is that your Platform lacks a bank account in the currency of the transfer that you're trying to make. I believe this will prevent you from pushing the Connected Account into a negative state.

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If adding an account in that currency doesn't resolve the behavior that you're experiencing, then please write into our support team with an explanation of what is happening:
https://support.stripe.com/?contact=true

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