#garrett

1 messages · Page 1 of 1 (latest)

valid laurelBOT
light gyro
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I simply just want a set figure to be billed every month for a duration of time

limpid hound
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👋 happy to help

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would you mind sharing some examples? subscription ids?

light gyro
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sub_1LfYAUHrEwR33jKeuepE0KyX

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sub_1LphW4HrEwR33jKepJ5YezLA

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I am assuming it is based on the end date of the subscription,

limpid hound
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could you please tell me what were you expecting in each case?

light gyro
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1st example is £1250

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2nd was £850

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Are you still there sorry?

limpid hound
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sorry I didn't hit enter so the message was in a draft state 🤦

light gyro
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No worries

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How do I change it to none

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this has never been an issue to recently so not sure why it has chnaged

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??

limpid hound
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when you update the subscription now you are seeing a drawer opening right?

light gyro
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? What do you mean

limpid hound
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a panel that opens from the right side of your screen

light gyro
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Ahhh yes yes

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'prorate changes'?

limpid hound
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exactly

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so you need to turn that off

light gyro
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perfect thank you

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I am assuming the invoices generated already wont change

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so i need to collect the additional ive missed

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then from next month will go back to normal payments?

limpid hound
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yes that's correct, but the first subscription you shared will be cancelled

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since it's past-due

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the second subscription is already cancelled

light gyro
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Okay, can I not edit scheduled subscriptions either?

limpid hound
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you can edit scheduled subscriptions

light gyro
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how?

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Not to worry done now!

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Thank you

limpid hound
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I'm glad you've figured it out

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let me know if you need any more help

light gyro
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thanks