mindsetinmeta | Stripe Developers | Page 1

hardy havenBOT Nov 8, 2022, 4:40 AM

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twilit meadow Nov 8, 2022, 4:41 AM

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Hi, it totally depends on the bank receiving refund. Details here: https://stripe.com/docs/refunds#failed-refunds

Refund and cancel payments

Cancel a payment or refund it partially or fully.

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Normally you would need to check the failure_reason

rough heron Nov 8, 2022, 4:44 AM

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what would be the best practice in this case?

twilit meadow Nov 8, 2022, 4:46 AM

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Sorry don't have a concrete advice. It's more of getting an Ops team to review all the failed refund. They shouldn't be happen frequently tho

rough heron Nov 8, 2022, 4:46 AM

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understood

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thanks orakaro

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one more minor thing

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in the documentation

twilit meadow Nov 8, 2022, 4:49 AM

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Sure, what's that?

rough heron Nov 8, 2022, 4:50 AM

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in refund, what's the difference between canceling the PI and create a refund?

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are they identical?

twilit meadow Nov 8, 2022, 4:51 AM

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No. Refunding is only for when you customer claim on smthing and you want to give back based on their request. Canceling is you do from yourself the other reasons not related to the Customer

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You can not cancel if you customer has already successfully paid

#mindsetinmeta