karina_ | Stripe Developers | Page 1

thorn flaxBOT Nov 7, 2022, 5:35 PM

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primal timber Nov 7, 2022, 5:35 PM

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Hi 👋

Not that I'm aware of

supple comet Nov 7, 2022, 5:43 PM

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We are seeing incidences where our previews and invoices are incorrect (as per our business rules) because updating subscriptions with just "prorate: true" does not seem to be respected so subsequent previews are wrong

primal timber Nov 7, 2022, 5:51 PM

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Can you explain what you mean here? Preferably with examples of the Subscriptions in question

supple comet Nov 7, 2022, 5:52 PM

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one customer who called in: https://dashboard.stripe.com/customers/cus_KDicfF7FpxT4AO

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the classic example is that the stripe credits unused, and charges for the remainder

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so in the case of 1 user at $100 but 50% off we charge the customer 50 dollars

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2 days later we remove the discount

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then half way through their biling cycle they increase qty to 2

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this will cause a credit line of $25 (unused for 1 user at 50%) and then charge the remainder of the cycle at full price for $100, so we charge $75

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but the user expects to only be charge $50 dollars (1 user for half a biling cycle at full price)

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previously, after the discount change but before the preview, we could update the subscription with just "prorate: true". and the preview would be for the amount we want

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but this morning we got a complaint

native crystal Nov 7, 2022, 6:33 PM

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👋 stepping in as Snufkin had to step away

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Catching up

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Okay so taking the customer above: cus_KDicfF7FpxT4AO what is unexpected exactly?

supple comet Nov 7, 2022, 6:43 PM

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sorry, i think we corrected that customer manually. so that is now a bad example 😢

native crystal Nov 7, 2022, 6:44 PM

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Do you have another example?

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Happy to look, just really hard to talk about this stuff in the abstract since there are so many variables

supple comet Nov 7, 2022, 6:45 PM

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sorry, i believe you can drop this request, i think i'm being escalated in different channels

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thanks though!

native crystal Nov 7, 2022, 6:45 PM

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Okay feel free to pop back in here if we can help more!

#karina_