AlexSokol_lightricks | Stripe Developers | Page 1

fossil trailBOT Nov 7, 2022, 11:35 AM

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final gate Nov 7, 2022, 11:37 AM

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hi! sounds like something local to your browser. maybe make sure this setting is still turned on.

glacial shore Nov 7, 2022, 11:40 AM

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thank you for the quick reply) the settings is turned on, also, as i have mentioned, i am able to see and use (at least in demo) the button on other website. And this error is also reproduced by my colleagues so it's not only my browser

final gate Nov 7, 2022, 12:34 PM

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so sorry, totally missed this reply

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I don't really have any other idea here, the pages all work for me and there's no general problem being reported.

My guess is you might be rate limited(browsers like Safari can rate limit how much the "check if Apple Pay is supported" function is called and default it to returning false for a while, which is something you can run into when developing an integration and refreshing a payment page many times, but it wouldn't affect real customers)

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maybe share some extra info like

exact link to your own payment page that has the issue
exact details of your browser (macOS/Safari version)
details of the card in your Apple Pay wallet(is it a Visa/Mastercard, or something more esoteric?)

glacial shore Nov 7, 2022, 12:58 PM

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ok, thank you)
i've tried to run ApplePaySession.canMakePayments() in the console and it returns true.
Here's a link to the page - https://www.facetuneapp.com/purchase/v1/facetune_interactive/default/payment (although you'll need to login)
i'm experiencing this on macOS 12.6, safari Version 16.1
the card in wallet is Visa

final gate Nov 7, 2022, 12:59 PM

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we're not going to log in, you'll have to give us a public link or some test credentials

acoustic gust Nov 7, 2022, 1:16 PM

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Hi @final gate
Thanks for your response.

We are unable to make the payment page public, It's possible to login with Google, Facebook or Apple account if it helps.

Actually we have the same issue on the Stripe documentation page:
https://stripe.com/docs/stripe-js/elements/payment-request-button#html-js-testing

See screenshot.

May it help?

final gate Nov 7, 2022, 1:18 PM

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we can't use our stripe.com accounts to login to merchant's sites unfortunately as it's against our security policy, so no.

That page works for me unfortunately so I'm not sure what else I can suggest in terms of troubleshooting here, there's no general problem.

#AlexSokol_lightricks