jose cerrejon

[hoary turtle]

What were your questions regarding?

[hazy lagoon]

Let me check...

Sorry, I don't have the section where I sent the first question

Another clue... I got this message, but the answer of the nov, 4, never was received (I search with no success on spam or other mail folders)

[hoary turtle]

I can't read Spanish I'm afraid. What's the overall Q about? Is it account related?

[hazy lagoon]

yes

Is not any question about development, so that's the reason I wrote there

[hoary turtle]

Then you'll need to wait for a reply I'm afraid. They'll reply in due course

[hazy lagoon]

I think is not in course, because I received the feedback mail (at least in one of the question).

[hoary turtle]

Then you should reach out again, or reply to the email

[hazy lagoon]

ok , so Should I reply from my first email or the confirmation about question received?

[hoary turtle]

The most recent I'd say

[hazy lagoon]

I tried both Emails and none works: reply feedback email and msg received

[hoary turtle]

What do you mean?

[hazy lagoon]

I received this msg: Hello,

You’ve sent an email to an inbox that isn’t actively monitored.

If you’re looking for help, you’ll find a range of detailed support articles at support.stripe.com.

If you’d like to speak with us about your issue, we’d be more than happy to help. Just click the Contact support link at support.stripe.com to get in touch via chat, phone, or email.

— The Stripe team

[hoary turtle]

I'd recommend just starting a new question via the support site!

[hazy lagoon]

ok. I think is bettter, but just to improve the product, you should add a ID to each question and make it easy to follow just in case

[hoary turtle]

Well, they're tracked internally sure. I can find your message, but I don't have the means to reply myself