#aksharj

1 messages · Page 1 of 1 (latest)

deft prawnBOT
acoustic mica
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👋 Thanks for reaching out

but there seems to be credit balance
Could you provide more details about this please? and could you share the subscription Id?

oblique cedar
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thanks @acoustic mica for the reply

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here is the invoice id : in_1M0NdRHCqAocHUR8U9PNzRvi

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subscription id: sub_1JzLvBHCqAocHUR8ffQ3eJ7u

acoustic mica
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Thanks for sharing, please give me couple of minutes while I analyze this

oblique cedar
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cool 👍

acoustic mica
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So for that customer (cus_Kef75ywf0tiIDk) has an annual subscription, customer paid $3,348.00. When canceling the subscription there has been a credit of $184.56 to the customer for the remaining unused period

oblique cedar
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but i think for this customer i had cancelled manually on period end

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is there a way to check that

acoustic mica
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That subscription was for the period NOV 24, 2021 - NOV 24, 2022 so you canceled it before the period end, that's why the customer received a credit for the unused period

oblique cedar
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ah is there a way to undo this?

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is there a way to cancel the credit for unused period

acoustic mica
oblique cedar
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ok thanks

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is there a way to undo it now?

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the invoice says created on 4th and due on 18th Nov

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this invoice: in_1M0NdRHCqAocHUR8U9PNzRvi

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it says "Invoice was finalised and automatically marked as paid because the amount due was US$0.00"

acoustic mica
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As the invoice was finalized and marked as paid you can't revert it

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what you can do then

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is to adjust the customer balance

oblique cedar
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but i am not sure if customer was credited anything

acoustic mica
oblique cedar
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for this invoice: in_1M0NdRHCqAocHUR8U9PNzRvi

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i see description: Invoice was finalised and automatically marked as paid because the amount due was US$0.00

acoustic mica
oblique cedar
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can you please confirm if my understanding is correct?

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here i see that the amount due is 0

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does this mean the user will not be credited anything,

acoustic mica
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the balance will remain in Stripe, and the customer balance will decrease the amount due on the customer's next invoice. that 184.56$.
If you want to undo this. You need to adjust the customer balance to 0$ in your dashboard:
https://dashboard.stripe.com/customers/cus_Kef75ywf0tiIDk
Refer to Invoice credit balance Section

oblique cedar
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so by clicking "Adjust balance" link here, right?

acoustic mica
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Yeap

oblique cedar
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got it, many thanks 👍

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also just one more question

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can we create a subscription whose start date is a date in past?

turbid salmon