Peter Boyd | Stripe Developers | Page 1

barren daggerBOT Nov 4, 2022, 5:32 PM

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quiet wren Nov 4, 2022, 5:32 PM

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Hey there

velvet forge Nov 4, 2022, 5:32 PM

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hey bismark

quiet wren Nov 4, 2022, 5:32 PM

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You are using OAuth here?

velvet forge Nov 4, 2022, 5:33 PM

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nah

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just phone number, email

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we dont make them create an account on stripe side of things

quiet wren Nov 4, 2022, 5:35 PM

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Hmm not sure I understand what you mean. Express Accounts can be created either via the OAuth flow or the newer Account Onboarding flow where your platform creates the account and then you redirect the user to the Onboarding flow.

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Do you have an example Connected Account I can look at?

velvet forge Nov 4, 2022, 5:35 PM

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https://stripe.com/docs/connect/service-agreement-types#recipient

Service agreement types

A service agreement establishes the relationship between Stripe and the platform's users.

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we think it's because of this

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we have to provide their country when creating the connect link

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we're not doing that right now

quiet wren Nov 4, 2022, 5:37 PM

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Do you have an example Connected Account ID?

velvet forge Nov 4, 2022, 5:39 PM

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I'm trying to find the customer that had this issues, he's in New Zealand

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we checked off "New Zealand" in the express settings

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as an available country

quiet wren Nov 4, 2022, 5:42 PM

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Sorry, hard for me to help much without more specifics. If you want to share your platform ID I could also take a look that way.

velvet forge Nov 4, 2022, 5:43 PM

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I'll follow up in a few minutes

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gotta find it, talking with my team member

quiet wren Nov 4, 2022, 5:44 PM

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All good

velvet forge Nov 4, 2022, 6:14 PM

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here it is

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acct_1Lz2G6QxBziOvFxT

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this customer could only make an account with "United States" as the country

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the dropdown was disabled

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so he couldnt change it

quiet wren Nov 4, 2022, 6:15 PM

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Thanks. So your platform is creating this account. See: https://dashboard.stripe.com/logs/req_dYszLGImzdyQtg

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You are explicitly setting country: 'US'

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You need to collect the desired country from your user ahead of account creation.

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Once the account has been created, that country can't be changed

velvet forge Nov 4, 2022, 6:23 PM

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ahh ok got it

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should I leave that field omitted?

quiet wren Nov 4, 2022, 6:25 PM

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No you if you omit it then we use your default country (your platform's country)

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See: https://stripe.com/docs/api/accounts/create#create_account-country

velvet forge Nov 4, 2022, 6:26 PM

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if this customer is in New Zealand, would it default to NZ? or would it be US?

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and if I omit it, will it give them the ability to change the value?

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more specifically, what should I set it to if I want to give them the ability to change it during the express flow?

quiet wren Nov 4, 2022, 6:28 PM

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No it will always default to your platform country (US) if not specified. This can't be changed during the flow. You must collect it up front from your user and then create the account with the correct country before you send them to the onboarding flow.

velvet forge Nov 4, 2022, 6:28 PM

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ahhh I see. ok thats what we thought

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thank you! thanks helpful. we'll implement it

quiet wren Nov 4, 2022, 6:29 PM

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👍

#Peter Boyd