Obéron | Stripe Developers | Page 1

woven lily Nov 4, 2022, 2:39 PM

#

Hello, do you have an example ID (in_123) of an Invoice that this happened with?

#

Also can you DM me the the email address that you wrote in to support with? They should not have directed you here for this question, especially not for things like invoice generation that is not defined by your code. I will see if I can make sure that ticket is directed properly

#

I also can look in to the invoice a bit here but my ability to do so might be a bit limited

lethal hull Nov 4, 2022, 2:43 PM

#

Hi, thanks for your answer. For exemple I have this ID : in_1M0PopIS9ZR5siWu6Obq2mlt (test mode).

#

On that invoice you can see "First 3" "First 5" or "Remaning time one" or "Unused time on"

#

It's not translated in french

#

But when I look in the Product Prices, the label is correctly translated. "Pour les premières 1 à 3". Sorry everything is in french.

woven lily Nov 4, 2022, 2:51 PM

#

Gotcha, thank you for the example ID. Looking in to what I can see on that invoice from here

#

Also I turned on my direct messages, if you can send me your email address directly, I will find the ticket in our system too

lethal hull Nov 4, 2022, 2:56 PM

#

👍 In your DMs

woven lily Nov 4, 2022, 3:05 PM

#

Thank you. I am still looking in to this invoice a bit. You have FR set as the locale for the customer and as far as I can see there aren't really other settings that should affect the Invoice's language. I will double check if there is anything else you can do here, but I think the path forward may be pushing on support to file a bug fix for this.

#

Consulting my colleagues on this and will get back to you with what we can find

lethal hull Nov 4, 2022, 3:09 PM

#

Thanks for looking in to it. Yes I setted the preferred language as FR on my customers and that's how most of the invoice got translated except a few phrases.

woven lily Nov 4, 2022, 3:22 PM

#

So this looks to be a gap in how Invoices are localized on our side. I will grab the existing ticket that you have for this and file the bug report myself. I can get back to you through the email chain for that ticket. Apologies for getting sent back and forth like this

lethal hull Nov 4, 2022, 3:24 PM

#

Ok, no problem, it's maybe my fault for not explaining well enough to the support team.

#

If you want I can provide details for the ticket

#

I can see missing translation when I use Tiers on Prices using a UsageType "metered". The label of tiers seem to not be translated.

woven lily Nov 4, 2022, 3:28 PM

#

No worries, you did everything right, like I mentioned they should not have directed you here. Even for dev questions that we can answer, the policy is to keep as a ticket and escalate internally. It can just be hard to communicate on these policies to all of our support staff sometimes

lethal hull Nov 4, 2022, 3:28 PM

#

Another case is when I use proration when upgrading a subscription

woven lily Nov 4, 2022, 3:28 PM

#

If you have an invoice ID for that as well, I can put that in the bug report that I file

lethal hull Nov 4, 2022, 3:30 PM

#

Actually the same invoice ID contains all the problems I mentionned : in_1M0PopIS9ZR5siWu6Obq2mlt

#

Another question, Is there a way for you to save the invoice in the ticket maybe ? I'm in test mode for the moment and I delete test data sometimes.

woven lily Nov 4, 2022, 3:33 PM

#

Good point, I will make sure to save the PDF/Screenshots and I the underlying info about how the invoice was created should be enough to reproduce this as needed. Thank you for flagging that

lethal hull Nov 4, 2022, 3:35 PM

#

Great, thanks a lot for your time

#Obéron