kyle1221

[vernal quarry]

Hello! Can you give me the request ID for that Subscription creation request? It starts with req_

[lavish pilot]

here's the request ID : req_Rd8XV5mKJVraKL

[vernal quarry]

The Subscription is active because you're using send_invoice and giving the Customer 30 days to pay. Taking a step back, can you tell me more about what you're trying to build?

[lavish pilot]

i was doing the manual subscription
and used the collection_method: 'send_invoice'

i just wanna ask if there's any way, to change the subscription to pending until the customer paid the first payment (invoice)

one of the support said to used the payment_behavior: default_incomplete

but the status is still active,

my concern is since the status is active my customer already has access without the first payment

i also tried changing the status='incomplete' or just anything like status='pending'

seems its not gonna work like that

[vernal quarry]

If you want to send Invoices to customers (meaning collection_method is set to send_invoice) the Subscription's status will be active after the Invoice is sent to them, and there's no way to change that behavior.

It sounds like you may need to keep track of the payment status on your end and grant/restrict access using something other than the status of the Subscription.

[lavish pilot]

i understand ,

but im having an issue with the billing portal
they can cancel it on billing portal

i could restrict the billing portal access if they have subscription with pending invoice

but what if they have multiple subscriptions and one of them is active ongoing (paid) and the other one is 'active' (need to pay the first invoice)

but its active on the billing portal

[naive ferry]

Unfortunately there isn't a good solution for this today

[lavish pilot]

i see, i think ill find work around then

thank you for your help