#mtanzi
verbal mason
crimson ibex
Hello! Can you clarify what you mean by the Invoice remaining open? Are you talking about the one-off Invoice you create or the last Invoice belonging to the Subscription?
steady vector
Hey Rubeus 👋
yes, the one-off invoice I create to charge the usage on the product it remains on the open state
looking at the sequence of events I see that the last webhook sent is the invoice.finalized
if it's easier I can share the invoice ID
crimson ibex
The Invoice ID would be helpful, yep!
steady vector
here is an example in_1M00YNJfYi7qv89idY0DDdJI
crimson ibex
Taking a look, hang on...
steady vector
Thanks!
crimson ibex
Okay, looks like you created the Invoice and then called /finalize, but you never called /pay on this one. In order to attempt payment you must call /pay: https://stripe.com/docs/api/invoices/pay
steady vector
mmm interesting, I have the pay call that should be triggered when the finalized event is processed, and I can't see any error on my side so I a a bit puzzled why it is not called 🤔
also this happen to some of the customers, not all of them
crimson ibex
All I can see from our end is that only /finalize was called on that Invoice, not /pay.
steady vector
Thanks !