PedMor | Stripe Developers | Page 1

shrewd pecanBOT Nov 3, 2022, 12:53 PM

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white bough Nov 3, 2022, 12:56 PM

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hi! I suppose it would depend, how exactly would the other merchant be rejecting the payment in this case?

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like if for example they look at the brand/card BIN and decide they don't want to charge(like an equivalent to how a Stripe merchant can use Radar to block certain cards) then you as the issuer wouldn't know

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since no attempt to authorise a charge was made

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so really it depends exactly what scenario you're looking into

rotund burrow Nov 3, 2022, 12:59 PM

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User enters Stripe card on the merchant website 2) Merchant shows error payment failed 3)On Stripe authorizations pannel I can't see that authorization attempt.

white bough Nov 3, 2022, 12:59 PM

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that's incredibly vauge unfortuantely

rotund burrow Nov 3, 2022, 1:00 PM

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What info should I ask the merchant?

white bough Nov 3, 2022, 1:01 PM

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I'm not sure you would ask them anything really since you're the issuer

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it could be anything, maybe they decided not to charge the card, maybe their site is broken and crashed before taking a payment and showed that message. If there's no authorisation you're seeing in the Stripe API/dashboard then seems like they didn't actually try to charge the card.

rotund burrow Nov 3, 2022, 1:02 PM

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If there's no authorisation you're seeing in the Stripe API/dashboard then seems like they didn't actually try to charge the card.

OK this helps me understand.

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thanks a lot.

#PedMor