Vijay Deepak | Stripe Developers | Page 1

ruby gobletBOT Nov 3, 2022, 9:47 AM

#

vivid kelp Nov 3, 2022, 9:48 AM

#

Hi!
In your dashboard settings, are you enabling your customer to update their subscriptions ?
https://dashboard.stripe.com/settings/billing/portal

#

Refer to Subscriptions Section

tawdry canyon Nov 3, 2022, 9:52 AM

#

Yes, I have already enabled switch plans and update quantities under Subscription section, but still the button is not visible.

vivid kelp Nov 3, 2022, 10:00 AM

#

Could you please share the subscription Id ?

tawdry canyon Nov 3, 2022, 10:01 AM

#

sub_1LzygHIWPQey6m2YQ1yuHrqn

vivid kelp Nov 3, 2022, 10:12 AM

#

Could you provide a screenshot about your customer portal ?

tawdry canyon Nov 3, 2022, 10:22 AM

#

Here I have only cancel button. No update button.

vivid kelp Nov 3, 2022, 10:31 AM

#

Ok let me check your account settings

runic ginkgo Nov 3, 2022, 10:40 AM

#

👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

vivid kelp Nov 3, 2022, 10:43 AM

#

When creating the subscription, you set the collection_method: send_invoice for that type of subscription you can't update via customer portal

#Vijay Deepak