Sinduri | Stripe Developers | Page 1

hard tigerBOT Nov 3, 2022, 7:18 AM

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thorn coyote Nov 3, 2022, 7:20 AM

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This is reported by our customer. We asked the business location of their Stripe account, and they said it's Hongkong itself

opaque ermine Nov 3, 2022, 7:21 AM

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hello! taking a look, gimme a few minutes

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are you sure the request id is correct? 🤔 I can't seem to find it

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maybe share the PaymentIntent id too?

thorn coyote Nov 3, 2022, 7:23 AM

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This is shared by the customer

opaque ermine Nov 3, 2022, 7:27 AM

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the upper/lower case of that request id you pasted is different from the screenshot

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can you copy and paste it exactly as it is

thorn coyote Nov 3, 2022, 7:28 AM

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req_RWbpjxkoawVX2b

opaque ermine Nov 3, 2022, 7:33 AM

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hmmm, that's odd, i would have expected HKD to be supported for your account. Sorry to redirect you but i think this is going to take a while to investigate, can you write in to Stripe Support : https://support.stripe.com/contact/email with that request id and the details

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