#ALINE
hollow belfry
quick sierra
Hello 👋
How can I help?
quaint salmon
a minute, I'm going to use Google translator because I speak Portuguese.
quick sierra
Sure, We do offer multi-language support via our support team if that's easier 🙂
quaint salmon
They made a purchase with my Kwai account, on the Kwai platform. I have already filed a cancellation and refund request.
The seller says he can only refund me when I cancel the "dispute" on Stripe. But I don't have a Stripe account, I even tried to create one with the same email as Kwai to see if anything appeared. But there was nothing and so then, delete the account.
How can I cancel a dispute on this app if I didn't even open it myself?
quick sierra
Ah, I think you'd want to talk to card issuer / bank about this as that's where the dispute process might've begun.
quaint salmon
is it likely that it was the card dispute then? because I actually opened a dispute on my card, but my card is Nubank
quaint salmon
Okay, I'll try to do that then. Thanks for the help, I'm getting desperate.
quick sierra
NP! 🙂 Good luck