CareWide-Mike | Stripe Developers | Page 1

spare tokenBOT Nov 2, 2022, 2:01 PM

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frosty coral Nov 2, 2022, 2:01 PM

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Hey Pompey

versed cloak Nov 2, 2022, 2:01 PM

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Hello! This server is mostly for coding questions, if you reach out to our support team they should be able to help you look in to this https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

frosty coral Nov 2, 2022, 2:03 PM

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I have a feeling this is a coding issue. Every time we view an invoice it sends an "incomplete" on stripes dashboard.

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We haven't even clicked the pay now button. Just by viewing it.

versed cloak Nov 2, 2022, 2:04 PM

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Do you have an example ID of an invoice like this (in_123)

frosty coral Nov 2, 2022, 2:05 PM

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pi_3lzh

versed cloak Nov 2, 2022, 2:05 PM

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To be clear on terminology, Payouts are what Stripe calls it when funds are sent from your Stripe account to your bank account. Invoices failing to charge users is a separate issue if you are seeing both

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The ID will be longer than that, can you try seeing if you have a longer version of that ID?

frosty coral Nov 2, 2022, 2:06 PM

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We might be seeing both, but our customers are saying they didn't get an invoice or a payment, but our side we are seeing "Succeeded."

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pi_3Lz4NPI0Gr6I9oyC0Vwv8UkB

versed cloak Nov 2, 2022, 2:08 PM

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I'm a bit confused, that payment intent successfully charged the user. Also it isn't part of a Stripe Invoice, so if you have your own custom invoices defined via your custom code, you will need to debug on your side what is happening with the invoice being sent off

frosty coral Nov 2, 2022, 2:09 PM

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Ok, thats all I needed to hear. The devlopers are saying its a "Stripe" issue and I had a feeling it wasn't. I just needed to figure out what the best area is.

versed cloak Nov 2, 2022, 2:11 PM

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Gotcha, glad I could clarify on that at least. We are also happy to talk to the developers if this is identified as some issue when interacting with the API in your code.

frosty coral Nov 2, 2022, 2:12 PM

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Ok, I will let them know. We are going to look into this further to see if people are getting paid or not.

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If it says succeeded then the end user is getting paid.

#CareWide-Mike