Naveed | Web3Auth

[dusk blade]

Can you share with me the URL of the page?

[ancient pilot]

sure

[dusk blade]

OK, so it's not a doc from Stripe.

[ancient pilot]

ahh nope

but its based on my understanding

[dusk blade]

Your question is whether Stripe will send an email to customer for failed payment?

[ancient pilot]

yeah for no credit card on file

cuz i think no card on file and payment failed both result in the state of "payment_method_required"

if im not mistaken

ideally id also like to be able to do some custom handling, but we can address this after the email part

[dusk blade]

https://stripe.com/docs/invoicing/send-email#customer-emails

Upon failed payment attempts.```

So you can configure your email setting and let Stripe sends emails for failed payments

[ancient pilot]

yeah so if u look at the screenshot above basically stripe doesnt send emails for no card on file

https://dashboard.stripe.com/settings/billing/automatic

[dusk blade]

There's a Send emails to customers to update failed card payment methods option on the same page

[ancient pilot]

Yeah when expanding that

you will see the above image that i attached

[dusk blade]

I see. Yes you are right, no email to be sent if there's no attached payment method.

[ancient pilot]

so anything i can do?

any good way to differentiate between the two cases

failed payment due to other reasons like expiry etc

vs no payment method on file

[dusk blade]

You can listen to the invoice.payment_failed event, get the payment_intent of the invoice and check its last_payment_error hash (https://stripe.com/docs/api/payment_intents/object?lang=php#payment_intent_object-last_payment_error)