Hello we have a problem with our shooify

[hallow flax]

hi! you'd have to contact Shopify, sorry, they're wrong.

[rotund fiber]

So this is a bug in shopify side?

[hallow flax]

possibly! either way they would support you

this channel is for developers coding direct integrations and writing code with Stripe, there's nothing I can help you with at all here. You can try asking our support team https://support.stripe.com/?contact=true but this really feels like a Shopify-side issue to me.