weretaco | Stripe Developers | Page 1

glossy gyroBOT Oct 31, 2022, 2:40 PM

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peak mango Oct 31, 2022, 2:41 PM

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Hello 👋
Not that I'm aware of, checking..

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What kind of integration do you have? Do you use server-driven integration?
Can you provide more information on what the reader is showing?

limber gorge Oct 31, 2022, 2:42 PM

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we use the client side currently

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i have a feeling it's our end since it started 14 hours ago according to the dashboard

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peak mango Oct 31, 2022, 2:43 PM

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oh interesting, could you try switching to a hotspot and see if that helps resolve this?

limber gorge Oct 31, 2022, 2:43 PM

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good idea

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hotspot good to go

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so our issue, thanks

peak mango Oct 31, 2022, 2:51 PM

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NP! 🙂 Glad I could help

limber gorge Oct 31, 2022, 3:06 PM

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should I be able to ping armada.stripe.com or gator.stripe.com ?

peak mango Oct 31, 2022, 3:08 PM

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I believe so, we have a doc on all the domains terminal SDK communicates with here
https://stripe.com/docs/ips#stripe-terminal-domains

storm compassBOT Oct 31, 2022, 3:40 PM

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peak mango Oct 31, 2022, 4:25 PM

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@limber gorge would you mind DM-ing me affected readers serial numbers and the public IP that the Readers are on?

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We're looking into a potential issue and I want to make sure the behavior you're seeing isn't due to that.

limber gorge Oct 31, 2022, 4:26 PM

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sure

#weretaco