Roopa | Stripe Developers | Page 1

sand zenithBOT Oct 28, 2022, 3:37 PM

#

obtuse mica Oct 28, 2022, 3:37 PM

#

Hello, yes I can look in to what error we got from our end. What is the event ID?

low mauve Oct 28, 2022, 3:40 PM

#

evt_1LwORIDwT5gdvn7n81kvfXK4

obtuse mica Oct 28, 2022, 3:44 PM

#

It looks like we are getting a generic 400 error from your server when we reach out. It might be helpful to check your network/firewall logs to see if you see them rejecting any requests from our webhook IPs https://stripe.com/docs/ips#webhook-notifications

low mauve Oct 28, 2022, 3:48 PM

#

I am getting error in test environment as well event id for test environment is "evt_1LxuHSDwT5gdvn7nsCKCq7gX"

#

but some of the events are working fine, only it happens when we pay by direct debit

clear hazel Oct 28, 2022, 3:51 PM

#

Hi 👋

I'm stepping in for @obtuse mica

#

The error you are seeing on the event you shared is coming from your ASP.NET server, which is closing the connection to Stripe.

low mauve Oct 28, 2022, 3:54 PM

#

does it mean, I am missing handling the event in my code?

clear hazel Oct 28, 2022, 3:56 PM

#

It appears that the request is not connecting at all. I would review your network settings as my colleague recommended.

low mauve Oct 28, 2022, 3:58 PM

#

If you do not mind can you please check this event "evt_1LxuHSDwT5gdvn7nsCKCq7gX"

#

it is giving me 500 error

clear hazel Oct 28, 2022, 3:58 PM

#

That's the error I checked

#

The 500 is coming from your server

#

You need to investigate why it is closing the connection

#Roopa