#Shiroyasha
desert crow
lethal quartz
Hi there,
The most annoying is that my balance is not reduce by the amount of the negative invoice
What do you mean by that? could you provide the target invoiceId ?
twilit forge
You mean the invoice ID?
in_1LxpieFfepxOQyBWMwCpjQ4c
I ll try to explain
An example. I have 1000euros in my balance. I send a negative invoice to a customer (10euros). My balance should be 990 now
lethal quartz
Actually the negative invoice amount, goes to the customer balance. That balance will decrease the amount due on the customer's next invoice.
You can check the customer balance in your dashboard:
https://dashboard.stripe.com/test/customers/cus_KBqFbq9zTWMW8D
https://dashboard.stripe.com/test/customers/cus_KBqFbq9zTWMW8D/balance_transactions
Refer to the Invoice credit balance section
twilit forge
Aaah OK ok
I misunderstood the invoice system
I don't want to do that (I mean get a credit for the next invoice)
I want to send back money to a customer. In any way. It is possible?
lethal quartz
Then you need to refund the customer, you can refund a payment totally or partially :
https://stripe.com/docs/refunds
https://stripe.com/docs/api/refunds/create
twilit forge
Yeah but it s not a refund
It's a cashback. The customer collect euros on each order. When he reachs 13 euros for example, he can ask for his cash back (only 10 euros max)
He collect point*
lethal quartz
Ah ok, thanks for the clarification. Are your using Connect? or those are simple customer in your platform Account ?
twilit forge
No problem I was not clear. I'm using connect for my provider. But this cashback use case is for simple customers
lethal quartz
But this cashback use case is for simple customers
Then, you can't send money directly to your customer bank account via Stripe AFAIK
twilit forge
OK. My only solution is to partially refund the customer on his last order. Thx