PaulX-Checkout | Stripe Developers | Page 1

potent grove Oct 27, 2022, 8:58 PM

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Hi, what error are you seeing on the browser console?

frosty mural Oct 27, 2022, 9:00 PM

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I do not have access to the browser console. I've been given a screenshot. The customer says it's stuck on this step

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I can provide the payment intent id

potent grove Oct 27, 2022, 9:01 PM

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PaulX-Checkout

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Can you clarify what you mean by Is there anyway to get visibility into the Stripe <> bank connecting process? If they try again, does the issue persist?

frosty mural Oct 27, 2022, 9:04 PM

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Sure, they've been attempting to complete this PAD checkout a few times. Everytime it's stuck on the bank authentication step

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I have no visibility into errors on this bank verification popup step

potent grove Oct 27, 2022, 9:10 PM

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Looking on my end

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Are you able to share the specific Checkout Session id?

frosty mural Oct 27, 2022, 9:11 PM

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The only thing I can think of is maybe they have 2-factor turned on for their bank log-in, and maybe they are just waiting around because there's no feedback

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yup one second

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cs_live_a1YkUBk8POLVAmj6JBSl5ueBmaflY1Zw6VuYVgsdwupaDxhbJKgFOlBOCW

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actually, it seems like they just completed it!

potent grove Oct 27, 2022, 9:14 PM

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Yeay! Good to hear.

frosty mural Oct 27, 2022, 9:17 PM

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They do have 2fa, my honest guess is it was user waiting for the "finalizing step" to complete but the step is waiting on the user to verify via 2fa

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anyway, thank you!

#PaulX-Checkout