Fabiano | Stripe Developers | Page 1

dire garnet Oct 27, 2022, 5:27 PM

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Hello! It does seem unlikely the last four would be the same across several different cards for the same customer. Is this all on the same Stripe account?

sinful bone Oct 27, 2022, 5:28 PM

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Yes, on the same Stripe account.

dire garnet Oct 27, 2022, 5:28 PM

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Can you give me the IDs for the cards so I can take a look?

sinful bone Oct 27, 2022, 5:29 PM

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Sure!

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Can I send this in private?

dire garnet Oct 27, 2022, 5:30 PM

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No, but Stripe IDs for things like Payment Methods and Card objects are safe to share. They can only be viewed or accessed by the account they belong to.

sinful bone Oct 27, 2022, 5:30 PM

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Got it!

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card_1LCCbgJ1MQq8DQLkfh0Bv5yr
card_1LBmxYJ1MQq8DQLksdPSRQcH
card_1LCBN5J1MQq8DQLkZPqz8nnL

dire garnet Oct 27, 2022, 5:32 PM

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Looking, hang on...

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From what I can tell on my end these are indeed three different card numbers that have the same last four. Is this the only time this has happened, or are you seeing this with other customers as well?

sinful bone Oct 27, 2022, 5:41 PM

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Its the first time I see something like this.

dire garnet Oct 27, 2022, 5:42 PM

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We do sometimes see things like this where fraudulent activity is involved, such as when people generate card numbers. Is this activity associated with any suspicious behavior you can see?

sinful bone Oct 27, 2022, 5:53 PM

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Doesn't look like suspicious behavior, from what I can tell. To give more context: This is a large customer which has several offices, and they are managed on a single account. they pay us a subscription for each office, and usually, they split the payments across several credit cards they have. This issue was actually detected by the customer itself, and they contacted us because they seemed confused about having the same card entered 3 times (we do have a check in place to make sure this doesn't happen but is based on fingerprints).

dire garnet Oct 27, 2022, 5:55 PM

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To clarify, the customer themselves said the same exact same card number was entered three times?

sinful bone Oct 27, 2022, 5:57 PM

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that's the most confusing part because their representative couldn't tell if they actually entered 3 different cards. They were actually asking this question to us 🤷‍♂️

dire garnet Oct 27, 2022, 6:01 PM

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Ah.

sinful bone Oct 27, 2022, 6:02 PM

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we are still trying to clarify this with the customer, but I wanted to confirm if that was a possibility, from a technical standpoint. Thank you for the help!

dire garnet Oct 27, 2022, 6:04 PM

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It's possible something is wrong on our end (and I'm going to investigate further), but from what I can tell so far these appear to be three different card numbers.

sinful bone Oct 27, 2022, 6:05 PM

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Once I have this information confirmed by them (if they indeed have these 3 different cards) I will give an update. Thanks again! Have a wonderful day 🙂

#Fabiano