djamilla | Stripe Developers | Page 1

atomic atlas Oct 27, 2022, 12:53 PM

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Hi there!

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What is your question?

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Pasting your message here:

My site has not been working for a few months now, actually it's because of Stripe, the payments from the customers are not going through anymore, and I'm not receiving the money anymore, which is unacceptable. I would like to close the Stripe account and try to create a new one so that I can receive payments again. Only I have money on it, so I would like to receive them anyway.

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@next kelp let's chat in this thread.

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For this type of question you need to contact Stripe support directly: https://support.stripe.com/contact

next kelp Oct 27, 2022, 12:56 PM

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I can contact them but I never get an answer

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It's really starting to bother me, I'm paying for a subscription and in the end I can't even use it

atomic atlas Oct 27, 2022, 12:58 PM

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Sorry to hear that, but for account issues you need to contact Stripe support. You could try to use the chat

next kelp Oct 27, 2022, 1:00 PM

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isn't there a direct chat? because I never get an answer in fact

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they don't offer me that

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can you contact them for me please?

atomic atlas Oct 27, 2022, 1:05 PM

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Sorry I can't help with this, you need to use https://support.stripe.com/contact
If chat is not available, then you should be able to send an email.

next kelp Oct 27, 2022, 1:06 PM

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but I never get an answer by email!

#djamilla