Ragu | Stripe Developers | Page 1

short furnace Oct 26, 2022, 4:28 PM

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Hi there

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You are doing this in test mode?

native wren Oct 26, 2022, 4:28 PM

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Yes, that's correct

short furnace Oct 26, 2022, 4:29 PM

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Are you sending the email to the email that is set for your Stripe Account?

native wren Oct 26, 2022, 4:29 PM

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Yes, I can confirm that the email is in the customers page

short furnace Oct 26, 2022, 4:31 PM

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Hmmm can you share the Customer ID that you are attempting to have the email sent for?

native wren Oct 26, 2022, 4:32 PM

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cus_MgPJSip2KEOqqD

short furnace Oct 26, 2022, 4:33 PM

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Hmm can you try to send it again and let me know when you did so?

native wren Oct 26, 2022, 4:34 PM

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Just done

short furnace Oct 26, 2022, 4:36 PM

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Hm very strange

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Yeah I'm not seeing it being sent

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Do you have another email you would be able to try out?

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I'm seeing it work fine for me

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I'll have to dig further into why it isn't getting sent to that specific email

native wren Oct 26, 2022, 4:37 PM

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I did try earlier.
I can try again if you prefer

short furnace Oct 26, 2022, 4:39 PM

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You tried with a different email earlier?

native wren Oct 26, 2022, 4:40 PM

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I've tried for this id just now but no email
cus_MZHn9coi4vwIGS

short furnace Oct 26, 2022, 4:42 PM

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Hmmm okay so when I look at your account, it doesn't look like you have the portal link enabled in test mode.

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So I think you are mixing up livemode/testmode here

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Take a look at https://dashboard.stripe.com/test/settings/billing/portal

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And click on "Activate test link"

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Use that link and attempt again

native wren Oct 26, 2022, 4:46 PM

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excellent. Thank you.

#Ragu