#djamilla-payments-transfers
toxic bane
can I send you what they told me?
ashen carbon
Sure
toxic bane
but it's in French
ashen carbon
Ah I see. If its something related to an account issue, our support team might be able to help.
They also provide support in different languages.
toxic bane
I have already contacted but I haven't had an answer yet, I have customers who would like to order but it doesn't work
ashen carbon
I understand. I wish I could help. But our team on discord helps developers building apps with Stripe's API. We don't have the tools or the workflows to look into account issues. If its anything that's code related then I can certainly help.
toxic bane
it's a pity because I paid for a subscription only to be refused payment in the end
ashen carbon
I definitely understand your frustration. I believe you can also chat with our support team on the above link if you're logged in to your Stripe account.
toxic bane
It's already done but I still haven't had an answer. When they will have received the message, how long will it take to solve the problem?
ashen carbon
It depends on the volume to be candid. They're usually super responsive.
toxic bane
yet I still have no answer ...
ashen carbon
My apologies for the inconvenience but talking to support is the only way to resolve account issues.
toxic bane
yes