#sabsod

1 messages · Page 1 of 1 (latest)

tight widgetBOT
tardy atlas
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In order to resets the subscription’s billing cycle anchor to the current time

barren oak
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if i can ask u, in your opinion

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which scenario required action like that?

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just for understand

tardy atlas
barren oak
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if i can, i'll try to explain better. Suppose to subscribe a plan to 1st day of month (like previous example), so customer every 1st day of month pay

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for some reason the n payments go in error because no funds enough and restore funds some days later, suppose the 15th

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in this scenario, i want to update new billing date to 15 in order to give to customer all month with active service

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For do this, i have to update billing cycle anchor?

tardy atlas
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I think there is no need to update the billing cycle anchor for these case, you can just configure smart retries

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Without changing the billing cycle anchor

barren oak
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ok i understand

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but why is disabled the option?

fervent torrent
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Hi! I'm taking over this thread.

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The first option is a paid feature that requires to be on the "billing scale" plan.

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But you can use the second option to manually set when the payment is retried

barren oak
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ah ok

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so is the same?