#tomcat-receipt-supportemail
atomic inlet
unreal garnet
Do you have an example charge ID I can look at?
raven musk
ch_3LwtyeHkeefqQsbr0sMDC6yX
unreal garnet
Taking a look now
I see one email uniformly set on both the charge and the customer. What email address is getting the receipts and which one is supposed to get them?
(feel free to DM me those so that they're not made available to the public)
raven musk
should be coming from cs@bishopcider.com but the footer of the receipt says joel@bishopcider.com
unreal garnet
Neither of those email addresses are listed on the charge you sent me
raven musk
im referring to the email that goes in the footer of the receipt email
I would expect this to be the email that is attached to the connected account
unreal garnet
I believe that defaults to whichever merchant facilitated the payment.
Since you have a Connect account involved, the footer will have the email of whichever account was responsible for actually processing the payment, as far as I know
raven musk
yeah thats where i believe my issue is, the connected account updated the email address but its not being reflected
unreal garnet
Do you know for certain that the update took place before the charge was created?
raven musk
yes the update happened 2 days ago and the charge i just made today
Do you know if the update takes time to go into effect?
unreal garnet
It should be faster than that.
Very odd
I can flag this with the product team to see if they have a good explanation of the behavior. As far as I can tell, that footer shouldn't contain the old email.
Ah, wait... I think that it might be pulling contact information from the destination account (acct_1HDvFRHkeefqQsbr). Can you log into that one and change the contact details? It looks like this account still has the old joel@ address
raven musk
i updated that one but its still the old email
inner gyro
Hi 👋
@unreal garnet had to go so I'm stepping in. Can you describe what you most recently tried and how it didn't work
?
raven musk
ive updated the email address on the main account and the connected account to be cs@bishopcider.com but the recepits are still coming back with joel@ which is the old email address
inner gyro
And when you look here: https://dashboard.stripe.com/settings/emails
what email is shown as the Support email?
inner gyro
Oh wait, this was the email for a customer?
raven musk
The email receipt comes from updating a charge for a customer
inner gyro
Okay but you are changing what email address? It lives where?
raven musk
So the charge happens on a connected account
im updating a charge to be the email of the customer it was attached to so that they receive a receipt
The issue is that in the footer of the receipt there is an email address for the associated connected account that is old and out of date and and not reflecting the new one added
old: joel@
new: cs@
express account
receipt footer
inner gyro
I'm looking into this 🤔
inner gyro
Okay the support email is still listed as joel@. If you use "login as" and update the Support email at https://dashboard.stripe.com/settings/public and save it can you let me know if that works?
Additionally can you try using the API and setting the business_profile.support_email property?
https://stripe.com/docs/api/accounts/update?event_types-payment_intent.payment_failed#update_account-business_profile-support_email
grand nest
tomcat-receipt-supportemail