Yure-connect-qs

[kindred dew]

Hello 👋
Give me a moment to catch up here and I'll respond as soon as I can

[sly flicker]

Hey, no problem, take your time 🙂

[kindred dew]

Yure-connect-qs

I'll try and answer one question at a time

1. The problem is that the users (Connected Accounts) are not able to see the order information in details on their end in their Dashboard.
   Fist question: What type of Charge does Checkout Session use and is there a way to change it? I assume the best fit would be to use Direct charges so that the Charges happen on the Connected account's side.

Where exactly are you creating these Checkout Sessions? Are you creating these on your platform account or on the connected account using Stripe-Account header?

[sly flicker]

I assume on our platform as I am not aware of Stripe-Account header

[kindred dew]

Gotcha. That might explain why Connected Account might not be seeing much information. With Standard Accounts, you should be creating these on the connected accounts themselves

You can use Stripe-Account header for these
https://stripe.com/docs/connect/authentication

[sly flicker]

Got it, makes sense, I will read about it, thanks!

[kindred dew]

NP! 🙂
Now onto your other questions

2. Another problem is that our Connected accounts do not receive any invoices (only their customers).
   Second question: Is it related to the use of Checkout Session and that the Charge (presumably) does not happen on the Connected Account's side and how do we enable the invoices for Connected accounts?

I don't think that's how invoices work. Can you expand a little bit more on what you think the connected accounts should be receiving as an "invoice" ?

3. Assuming the invoices work and Connected accounts start receiving them, how would Tax Ids work for them? Do they have to input it in their Dashboard somewhere or we as a platform are responsible for collecting the data? https://stripe.com/docs/billing/customer/tax-ids?locale=en-GB
   With standard accounts, I believe Stripe takes care of it.
   You can check with our support team to be 100% certain

https://support.stripe.com/?contact=true

4. Assuming all above works, how do Customer Objects work for Connected Accounts? I know it is possible to save payment details and create Customer object during payment and then reuse them. Is it possible to do the same for Connected Account, so that they see the information about their Customers in their Dashboard?
   Or am I misunderstanding the use case for the Customer object and it solely serves as storing payment details information?
   They should be able to see customer information via dashboard as long as customers are created on the connected account. Stripe-Account header would help here as well.

[sly flicker]

2. Let's say, a customer purchased something (through Checkout session) from our Connected Account. The customer will receive an invoice from Stripe for the purchase. Shouldn't Connected Account receive an invoice also, as they have just sold something? Or it isn't Stripe's responsibility?

[sly flicker]

3. Do Connected account fill out that information (Tax Id) by themselves? Is it possible to know their Tax Id as the platform?

[sly flicker]

4. Thought so after your first answer 😄 thanks here as well

[kindred dew]

2. Let's say, a customer purchased something (through Checkout session) from our Connected Account. The customer will receive an invoice from Stripe for the purchase. Shouldn't Connected Account receive an invoice also, as they have just sold something? Or it isn't Stripe's responsibility?
   I don't think we send anything to the merchants. You can as a platform listen to webhook events to receive real-time updates on purchases and send out an "invoice" on your own to your connected accounts
   https://stripe.com/docs/webhooks

3. Do Connected account fill out that information (Tax Id) by themselves? Is it possible to know their Tax Id as the platform?
   I believe they do. I don't know if you can retrieve that information since this is a standard account. Our support team would be able to tell for certain

[sly flicker]

I see, thank you for the answer on this one !

[sly flicker]

I hope it's possible, as it is required by law in some countries (or used for tax reasons) I will check with the support team, thank you very much!

have a nice day! you've been very helpful!

[kindred dew]

NP! 🙂 Happy to help
Good luck