uzair.mustafa | Stripe Developers | Page 1

willow turretBOT Oct 25, 2022, 8:42 AM

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rapid topaz Oct 25, 2022, 8:43 AM

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Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

sullen kindle Oct 25, 2022, 8:44 AM

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req_oTW8wwdgcYmM16

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req_zQgXrjhzeVSgkp

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Firstly the intent was created, ID is > req_jfAp9FiYCm0CRG

Then the customer was charged ID is > req_adrwBytISAP2td

and then it threw error and order wasn't created

rapid topaz Oct 25, 2022, 8:49 AM

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and then it threw error and order wasn't created
Once the PaymentIntent is confirmed why are you confirming it again and again ?
i'm seeing after the success confirmation (req_adrwBytISAP2td), the same PaymentIntent is confirmed 4 times again (iar_4T1yixnTHJFFNX, iar_4g6a5P4mQ9TnX2, iar_zQgXrjhzeVSgkp, iar_oTW8wwdgcYmM16)
You should fix the integration in order to just confirm one time

sullen kindle Oct 25, 2022, 8:49 AM

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We are using Magento with PWA, so for GraphQL we are creating Intent. Below is the screenshot of the code that creates Intent or updates it.

This isn't happening all the times, but almost for 1-2 customers on daily basis lately.

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I don't think I am confirming it again, at first we create the intent and attach it to Quote to deduct payment later. Then on place Order stripe Module for Magento handles all the transactions.

rapid topaz Oct 25, 2022, 8:55 AM

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Not very familiar with Magento honestly, but what was sent to Stripe API, is 5 confirms attempts, you need to debug your integration and prevent this from happening

sullen kindle Oct 25, 2022, 8:56 AM

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hmm I see, can you suggest where to start? or where/when does the confirmation happen? so I should look into that

rapid topaz Oct 25, 2022, 9:05 AM

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Sorry, I'm not very familiar with Magento, you can refer to Stripe Support, at https://support.stripe.com/contact
I think they are more familiar then us on this topic

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sullen kindle Oct 25, 2022, 9:06 AM

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but I do not see any option to contact/chat/call

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okay got it.

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thanks

rapid topaz Oct 25, 2022, 9:12 AM

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Don't hesitate to come back if you have any follow up Question about Stripe APIs 🙂

grizzled valley Oct 25, 2022, 9:16 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

#uzair.mustafa