Paul X-customerportal | Stripe Developers | Page 1

drifting lynx Oct 24, 2022, 9:20 PM

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Hello! Starting up a thread for you!

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Give me a few minutes to double check that...

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Just trying things out on my end I'm able to add a Bank account through the customer portal - can you show me a screenshot of what you're seeing on your end?

neat otter Oct 24, 2022, 9:26 PM

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yes of course. one moment

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Screen_Shot_2022-10-24_at_5.27.20_PM.png

Screen_Shot_2022-10-24_at_5.27.29_PM.png

drifting lynx Oct 24, 2022, 9:33 PM

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Can you share the customer ID as well?

neat otter Oct 24, 2022, 9:33 PM

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yes

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cus_KiPQWdHllTG5t5

drifting lynx Oct 24, 2022, 9:34 PM

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Thanks!

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So the issue here is that for CA customers the only bank debit type we accept is ACSS debit which isn't yet supported by the Customer Portal. When I was testing I was using a US customer, which is why I saw it working

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Unfortunately I don't think there's any workaround that would allow you to support bank debits for canadian customers through the customer portal until it's implemented on our end.

neat otter Oct 24, 2022, 9:41 PM

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Ah ok understood

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Thanks for the explanation, that's OK for now

#Paul X-customerportal