#monove-terminal-issue
knotty rain
inland sluice
Checking in to if we have an ongoing issue here. When about did you start seeing these issues?
Also can you tell me more about the issues that you are seeing?
rough shore
the same issue i filed with you 3 weeks ago
we push payment intents to process_payment_intent and rteceive response that the Reader is offline. meanwhile the payment request actually went through
inland sluice
Oh I remember that. And you still have a ticket that I picked up that is related to that right?
rough shore
correct with no update
its happening every day but we have elevated errors now
like a lot
multiple locations, multiple devices
inland sluice
I apologize, I am normally much more on top of this, let me check/push on the issue I raised here.
rough shore
in the past 20 minutes on 13 devices in 9 different locations
atomic quartz
to step in, we know, there is a company wide incident right now over the last 30 minutes about Terminal's server driven integration being degraded and we're working on fixing it and sending comms
(that's separate to any other prior issue you're referring to).
inner oracle
This is escalated to our CEO, it's causing a major outage, we need comms in reltime, please!!!
atomic quartz
@inner oracle I'd suggest reaching out to https://support.stripe.com/?contact=true so we can keep you in the loop on this incident. I assure you it's the highest priority right now and it's all hands on deck!
inner oracle
If we switch to legacy non-server driven payment, will this resolve the issue for now?
atomic quartz
unclear, it's an active situation
the only comms I have for you right now is we're aware there's a problem and are investigating
topaz maple
monove-terminal-issue
inner oracle
any updates?