Kromolabs Developer | Stripe Developers | Page 1

topaz fernBOT Oct 21, 2022, 12:33 PM

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north grotto Oct 21, 2022, 12:33 PM

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Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

rocky orchid Oct 21, 2022, 12:34 PM

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Look at this payment pi_3LsN37G1EiuzslYu0g7Ubl8L

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Each sepa direct debit payment tried with this bank code (wich is Unicredit bank)

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get disputed automatically 24 hours after the invoice.paid event

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The bank support said to me that the problem is with the mandate that Stripe creates for Sepa Direct Debit payment methods

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They said that Stripe creates a B2C mandate while they accept only B2B type mandates

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Is there a way to fix that? Because in Italy most of our customers have this bank, and a lot of our payment get disputed automatically

north grotto Oct 21, 2022, 12:42 PM

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AFAIK, Stripe don't support SEPA B2B mandates, I invite you to reach out to support for further details about this:
https://support.stripe.com/contact

rocky orchid Oct 21, 2022, 12:43 PM

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Ok I'll ask them, sorry for inconvenience

north grotto Oct 21, 2022, 12:48 PM

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No worries! Don't hesitate to come back if you have any Technical related Questions here 🙂

#Kromolabs Developer