#王多鱼

1 messages · Page 1 of 1 (latest)

pliant caveBOT
lofty hamlet
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need hekp

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need help

errant tendon
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I can't assure anything but what email have you used?

lofty hamlet
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My account will be closed on the 23rd. I have been communicating with customer service Katy. Last week, he asked me some questions, I replied to him, I hope not to close my account, I replied to his email on Monday, and now I I haven't heard back from him, I don't know what happened, it just disappeared.

errant tendon
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Okie I found it and seems they are manually reviewing your request. Please be patient!

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If you are worried, clearly explain in your email about the closing date of 23rd and they should reaching out to you

lofty hamlet
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Thanks for your help, can you help me push their progress? Contact me as soon as possible, because I have sent them a lot of emails and I have not received any response, I am worried that after the 23rd, after my account is completely closed, it will be too late.

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I only get this auto-reply email

errant tendon
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I wouldn't be sure that's an auto-reply email. It's true that we have high volume of tickets.

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As I said, you can reply 1 more time clearly saying you are worried about 23rd date

lofty hamlet
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ok