bwurtz999 | Stripe Developers | Page 1

lime walrusBOT Oct 20, 2022, 5:18 PM

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broken jetty Oct 20, 2022, 5:18 PM

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Hello again! Let me see what current state is

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It looks like the product team suggested replacing the old Verifone P400, since updates/fixes to this one are a bit more siloed and infrequent.

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We don't sell the Verifone P400s anymore for this reason, but the newer readers are updated more frequently and have better support

tepid aurora Oct 20, 2022, 5:23 PM

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hmmmm ok

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Would Stripe replace it for free since it's a hardware issue? Or am I expected to purchase a new Wise POS reader?

broken jetty Oct 20, 2022, 5:29 PM

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That part I'm not sure of. Our support folks have a workflow for replacing readers, so I would reach out to them and see if they can send you one: https://support.stripe.com/contact/email

As with last time, mention my handle two-shoes and I'll grab the ticket to push on it a bit.

#bwurtz999