Mr NJIFANDA | Stripe Developers | Page 1

fossil graniteBOT Oct 20, 2022, 5:17 PM

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full mural Oct 20, 2022, 5:17 PM

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Hi 👋 how can we help?

golden verge Oct 20, 2022, 5:17 PM

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I have a problem please.

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I integrated the stripe REST API on a website I did the test in production (€5) everything was okay.
But customers send me screenshots of direct debits on their card, yet the stripe still displays incomplete.

full mural Oct 20, 2022, 5:27 PM

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Do you see any successful payments coming through that match what the customer is showing you?

golden verge Oct 20, 2022, 5:51 PM

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No, just incomplete payments in my dashboard

noble ravine Oct 20, 2022, 5:52 PM

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Hello! Can you give me the ID of one of the Payment Intents showing incomplete but where the customer said the payment went through?

golden verge Oct 20, 2022, 6:01 PM

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pm_1Luzn2BE7pDCu6G7eiZSubvN

noble ravine Oct 20, 2022, 6:01 PM

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That's a Payment Method ID, which is the object which represents the payment information. Can you give me the Payment Intent ID which starts with pi_?

golden verge Oct 20, 2022, 6:02 PM

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pi_3LuzmTBE7pDCu6G70LUoAIfV

noble ravine Oct 20, 2022, 6:02 PM

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Thanks! To clarify, is this happening with all payments or just some of them?

golden verge Oct 20, 2022, 6:04 PM

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Apart from the two test payments that I made myself, three people called me to report this.

noble ravine Oct 20, 2022, 6:04 PM

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You also mentioned this was happening on card payments, but this Payment Intent is not a card payment. Can you confirm this is the correct Payment Intent?

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Three people out of how many? Like what percentage of transactions are experiencing this issue?

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Sorry, I only speak English.

golden verge Oct 20, 2022, 6:05 PM

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I can't know who really made the payments

noble ravine Oct 20, 2022, 6:06 PM

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Can you address my other questions above?

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Looking at this specific Payment Intent I don't see an integration issue, but I'm not sure this is the correct one?

golden verge Oct 20, 2022, 6:07 PM

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There are several transactions initiated, but only two successful (my two tests). For the others incomplete only 3 people are complaining.

noble ravine Oct 20, 2022, 6:09 PM

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What percentage though? Like are you seeing 3 payments failed out of 300, which would be 1%, or are you seeing 3 out of 6, which would be 50%?

golden verge Oct 20, 2022, 6:14 PM

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I see 32 payments, 2 successful, 30 incomplete and of the 30, 3 people have written to tell us they have been debited

noble ravine Oct 20, 2022, 6:15 PM

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Okay, what about my other question above?

You also mentioned this was happening on card payments, but this Payment Intent is not a card payment. Can you confirm this is the correct Payment Intent?

golden verge Oct 20, 2022, 6:22 PM

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I did my tests with the card, but on the site I display all the methods returned by stripe.

noble ravine Oct 20, 2022, 6:23 PM

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Okay, since you don't seem to have any technical issues or developer questions and are investigating specific payments I think you'll need to talk to Stripe support for help: I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

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Support can verify your identity and look into these payments deeply, which we cannot do here.

#Mr NJIFANDA