#Merino
narrow fable
young scaffold
Hi there 👋 how can we help?
frail locust
Hey two-shoes how are you?
young scaffold
Doing okay! Hope you're well
frail locust
I'm fine thanks, well I wanted to understand this phrase at stripe docs "Known limitations of the customer portal" section
If subscriptions use any of the following, customers can only cancel them in the portal (they can’t update such subscriptions):
- Multiple products
- Usage-based billing
What exactly means "can't update such subscriptions" ?
The link of the article in question
young scaffold
That essentially means that you cannot have Subscriptions with multiple products if you intend to use the Customer Portal for modifying the subscription. Your customers can cancel them, but they won't be able to do things like upgrade/downgrade or change quantity. Same goes for usage-based subscriptions.
frail locust
So if my subscription scheme is usage-based, with a threshold of N uses per period
My users can't rely on Stripe's Customer Portal to get more use credits, not even upgrade the subscription they have?
young scaffold
Correct. That's a limitation of the portal right now
frail locust
I see this happens even if the portal is integrated on my webpage?
young scaffold
Correct. You will need to build your own customer portal for doing things like updating usage or upgrading a usage-based subscription
frail locust
Then I update said subscription via API
And Stripe will understand it without conflict?
young scaffold
Yup! You would just use the API to manage the Subscription on the back-end.