#elleschu
slow moth
arctic pumice
Hi there. Let's just start again here. Toby is offline now
Pasting the question here:
Same question as toby:
Hi there 👋 can you share IDs related to an occurrence of this that we can look at? Invoice IDs (in_xxx) and the associated Customer ID (cus_xxx) would be great.
nimble storm
candid mango
HI there! Taking a look now
It looks like both Invoices were created ~8 seconds apart. Have you ruled out the possibility that the customer accidentally left the payment flow after the first invoice was created and created a 2nd one?
candid mango
That could very well be. If you look at the Payment Intent that's attached to the Invoice that didn't result in a charge, you should be able to see if 3DS was attempted: https://dashboard.stripe.com/payments/pi_3Lnm9bL9NSQkHZNx1FndpwPR