#del0x

1 messages ยท Page 1 of 1 (latest)

dark finchBOT
pastel cove
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Hello ๐Ÿ‘‹
Can you share the example request IDs?

marble haven
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Yep, just a moment

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POST /v1/payment_methods/pm_1LqTVWAiCXQt0U0BowBW9IyY/attach

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Is that what you needed?

pastel cove
marble haven
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req_4wll0kgXqLRPkT

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sorry!

pastel cove
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NP! ๐Ÿ™‚ Looking

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do you have a relatively new example request by any chance? maybe made in the last 3 days?

marble haven
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just a moment, I can grab one!

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sorry, I'm asking my team - so far they can't find one

pastel cove
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I see. NP, I'm still looking to see what I can find with the other request

marble haven
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Okay, thank you!

pastel cove
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Do you have any radar rules defined ton your account to block certain emails?

marble haven
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so I'm accessing this through connect since it's one of our tenants that are reporting this - so I can't see if they have radar rules, but I'm fairly certain they wouldn't have the technical capability to go in and do that themselves

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so unless the account was preconfigured with that...

pastel cove
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So the email on the customer object is 123@gmail.com which in live mode could be an indication of fraud

marble haven
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okay, that's good to know

pastel cove
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Yeah since the email looked fishy, we blocked the underlying charge which is ran to validate the payment method

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Since that failed, the request to attach failed.

marble haven
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okay, makes sense! If we get an accurate email on file, should we try it again?

pastel cove
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I believe so, that should work

marble haven
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great, that's really helpful! Thanks Hanzo!

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PS: my favorite character to play in OW ๐Ÿ˜„

pastel cove
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Haha, NP! ๐Ÿ™‚ Happy to help

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I need to step away soon so I'll archive the thread, but feel free to reach out to us in #dev-help if you have any follow ups ๐Ÿ™‚

marble haven
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awesome, thank you so much!