Kenny024 | Stripe Developers | Page 1

glass copperBOT Oct 20, 2022, 1:39 PM

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oblique flower Oct 20, 2022, 1:40 PM

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Hi there 👋 so just to make sure I'm understanding correctly, you've built an app that uses Stripe Connect, you have created/linked the Stripe account of another party to your Platform as a Connected Account, and are now unable to create a Transfer to them?

nimble arrow Oct 20, 2022, 1:41 PM

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yes

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exactly

oblique flower Oct 20, 2022, 1:41 PM

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Can you share the ID of the failed request (req_xxx)?

nimble arrow Oct 20, 2022, 1:44 PM

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I haven't any one

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I mean

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when I try with this new account I have any failed request. Just a message on my app

But yesterday, I was trying with another seller, and I get this failed request :

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req_ArDViMQmHnEVMr

oblique flower Oct 20, 2022, 1:47 PM

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That request failed because the account that you tried to specify as the destination is not a Connected Account of your Platform, so you do not have insight into whether that account exists and won't be able to interact with it if it does.

In scenarios that leverage Connect, the Platform account is only able to interact with accounts that it has a connection with.

nimble arrow Oct 20, 2022, 1:48 PM

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I know that's not an ccount of my platform

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the seller I was trying to transfer money is the following one :
acct_1Lpv92GbSNOK7kCq

oblique flower Oct 20, 2022, 1:50 PM

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I see a recent request to create a Transfer that failed for your account. I think your app is obscuring the underlying error that is being returned from Stripe, but you can review the request in your dashboard to see the error we returned explaining why it failed:
https://dashboard.stripe.com/test/logs/req_F5jRaXK70SetZU

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It looks like it is failing because your platform does not have enough funds in its balance to transfer that much to the Connected Account.

nimble arrow Oct 20, 2022, 1:52 PM

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Yes, I know this error. I tried an API key instead using the Stripe plugin to do my transfer, but it didn't work

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but with the plugin it's supposed to directly work, that's what I don't understand

oblique flower Oct 20, 2022, 1:53 PM

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What plugin are you referring to?

nimble arrow Oct 20, 2022, 1:54 PM

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Stripe plugin on Bubble.io

oblique flower Oct 20, 2022, 1:55 PM

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That's not an integration that Stripe built or maintains, so we don't know anything about how it is supposed to work or be used. You'll want to contact the developers of that plugin for questions about how to use it and what it's error messages mean.

nimble arrow Oct 20, 2022, 1:55 PM

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okay

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thanks for your time

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is it possible for you the delete the following account?

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acct_1LuF5BHFw8XzwDSZ

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of my platform

oblique flower Oct 20, 2022, 2:02 PM

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No, it's not. This is the function that you can use to delete connected accounts that you created:
https://stripe.com/docs/api/accounts/delete

Stripe API reference – Delete an account – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

nimble arrow Oct 20, 2022, 2:03 PM

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even in I'm in test mode?

oblique flower Oct 20, 2022, 2:04 PM

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I'm not sure what you mean, but the exact criteria for deleting accounts (including limitations on which accounts can be deleted) is mentioned in the description of that function.

nimble arrow Oct 20, 2022, 2:05 PM

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the deletation worked, thanks

#Kenny024