JohnM

[true panther]

Hi there!

You could try to retrieve the balance of your account with this API: https://stripe.com/docs/api/balance/balance_retrieve

This will give you information about each of your balance (available, connect_reserve, pending, etc.)

[zealous gale]

Yes, I realize that, that is how I found the negative balance. Is Stripe subtracting the Stripe fees from the credit card balance ? In a normal credit card process environment we would get the net balance as available to payout to our account.

[hallow leaf]

Hi 👋 I'm jumping in as my teammate needs to step away. I believe the Stripe fees are removed before the funds from a payment hit your balance, but fees are not any area that we're experts in so I would recommend double checking that with our Support team:
https://support.stripe.com/?contact=true
You can also try checking the funds flow diagram for the charge structure that you're using. Since you mentioned making separate Transfers, it sounds like you may be using our Separate Charges and Transfers flow:
https://stripe.com/docs/connect/charges-transfers#collecting-fees

because if we attempt to handle a credit card payment, the transfer will fail because of a negative balance.
We offer functionality within our Separate Charges and Transfers flow to help prevent this scenario from occurring. You can use the source_transaction parameter when creating a Transfer to associate it with an incoming payment. The Transfer won't be executed until the payment settles to ensure funds are available for the transfer to be successful.
You can read more about this option here:
https://stripe.com/docs/connect/charges-transfers#transfer-availability

[zealous gale]

I appreciate it.