adnan | Stripe Developers | Page 1

steady gullBOT Oct 20, 2022, 3:20 AM

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slate viper Oct 20, 2022, 3:27 AM

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Can you share the sample Payment Intent ID?

hot valley Oct 20, 2022, 3:37 AM

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pi_3Luo7THIt450iiBT0G1rk1E0

slate viper Oct 20, 2022, 3:53 AM

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The card issuer requested 3DS in pi_3Luo7THIt450iiBT0G1rk1E0. That's why 3DS was trigerred

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Was the customer present to make a payment?

hot valley Oct 20, 2022, 4:01 AM

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3DS was triggered but user wasn't able to place order as 3DS remained incomplete even when the user performed 3DS.

slate viper Oct 20, 2022, 4:03 AM

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There was no record from our showing that the user performed 3DS

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That's why it showed that PaymentIntent as incomplete and awaiting for 3DS authentication

clear hemlock Oct 20, 2022, 4:17 AM

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Hi @slate viper
But users said they have entered the authentication codes, what might go wrong after entering the codes to your side receive the 3ds authentication request ?

Thanks

hot valley Oct 20, 2022, 4:20 AM

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Also @slate viper let me get more such cases for you to look into! really appreciate your help and quick response on this! it is our major concern at the moment.

and @clear hemlock is dev team lead - we are on the same team ~

slate viper Oct 20, 2022, 4:30 AM

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From Stripe side, we are unable to tell what happened to the customer as we do not have 3DS information. I'd recommend asking the customer to provide the screen recording or ways to reproduce, so that we can investigate further

clear hemlock Oct 20, 2022, 4:45 AM

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Hi @slate viper
I mean

the 3ds authentication page is at card issuing company right?

if the user has entered the codes and succeed, then your side will receive the success event ?

Is there any steps before stripe receive the event?

Thanks

slate viper Oct 20, 2022, 4:49 AM

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Yup, 3DS authentication page is provided by the card issuer.

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How are you integrating with Stripe for 3DS?

clear hemlock Oct 20, 2022, 4:53 AM

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We create setupintent for user creating credit cards and creating paymentintent for user to pay.

glass kraken Oct 20, 2022, 5:06 AM

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that sounds like a pretty normal flow. Like what river mentioned, reach out again with the steps to reproduce or a screen recording. Unfortunately, there's not much with can help with further until we get those.

hot valley Oct 20, 2022, 5:44 AM

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would 3ds be perfomed when user adds back the card after removing it from the App?

glass kraken Oct 20, 2022, 5:45 AM

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if 3DS is required then yes

hot valley Oct 20, 2022, 5:54 AM

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Here sharing two issues then:

User didn't do 3ds and was able to add their card! event log attached. link here : https://dashboard.stripe.com/events?related_object=cus_De280kXy1Vcnwj

Second here are some more payment intent ids for such cases, in which payment didn't go through because either 3ds failed or was incomplete:

cus_M1HH4znPenpVbH
pi_3LtoJoHIt450iiBT0BMyL06b

Thanks for your help @glass kraken and @slate viper - Hoping for some answers and solutions

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glass kraken Oct 20, 2022, 6:00 AM

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uh, i'm a bit confused - pi_3LtoJoHIt450iiBT0BMyL06b did go through 3DS and is currently waiting for you to capture the payment. It's neither failed / incomplete

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for cus_De280kXy1Vcnwj - i don't see any card added on the customer

#adnan